The products of JULIUS-K9® fully meet the highest quality requirements; in each step of research, development and the production process we have been able to provide the same high standards for over 15 years. Our products are subjected to a wide variety of certified tests, which they pass successfully.
JULIUS-K9® will do its best to ensure that you and your dog can enjoy our products for as long as possible. In case you still wish to make a quality complaint or have any questions regarding warranty, please contact us on our email address: firstname.lastname@example.org. The warranty for our products is 1 year.
What to include in the letter?
- a photo of the defective product showing the given problem (please note that if it is not clear from the photo, You may be required to return the product by mail or in person!)
- You should indicate in the letter the date and place of purchase
- please attach a copy of the invoice.
Our team will examine the problem on the basis of the photo, and contact You within 1-4 working days for further discussion.
Didn’t find the answer?
Have you more questions? Write an email!